Remote Self Help Information

• Not Operating Reciever
• Not Operating TV, VCR,
  Stereo or Aux
• Battery Reference

Not Operating Receiver

1. Verify you are using your DISH Network remote.
2. If you have more than one satellite receiver in your home, verify you are using the correct DISH Network remote for that box.
3. Make sure you are in SAT mode.
   Press either the SAT button on your remote or the Mode button until the remote lights under SAT.
4. Properly install new batteries in the remote.
   *See battery reference.
5. If you have a UHF receiver, make sure the UHF antenna on the back of the receiver is still connected.
6. If you do not have a UHF receiver, ensure that there is nothing blocking the view between your remote and the receiver's front panel.
7. Power the receiver off from the front panel.
8. Remove the Smart Card for 15 seconds then reinsert the card.
9. Power the receiver back on.

Not Operating TV, VCR, Stereo or Auxiliary Equipment.

1. Verify you are using your DISH Network remote.
2. Make sure you are in the correct mode, (TV, VCR, AUX).
3. Press the appropriate mode button on your remote or the separate Mode button until the remote lights under the desired device.
4. Properly install new batteries in the remote.
   *See battery reference.
5. If you have separate mode buttons at the top of your remote, follow these steps:

   1. With the desired equipment on, press and hold the correct mode button, (TV, VCR, AUX) until all the mode button lights come on, then release.
   2. Press and release the Power button.
   3. Press the Up arrow button once a second while pointing the remote at the desired piece of equipment.
   4. When the equipment turns off, press the pound (#) button.

6. If you have a single mode selection button at the top of your remote, follow these steps:

   1. With the desired equipment on, press and release the Mode button until the light under the desired mode lights up.
   2. Press the Address button on the remote.
   3. Press and release the Power button.
   4. Press the Up arrow button once a second while pointing the remote at the desired piece of equipment.
   5. When the equipment turns off, press the Address button.

Battery Reference

1. Infrared remote with no Mode option (2) AAA batteries
   1. Battery direction alternates
   2. Flat side of battery goes against the spring
2. Infrared or Infrared/UHF remote with Mode button (4) AAA batteries
   1. Battery direction alternates
   2. Flat side of battery goes against the spring
3. Infrared or Infrared/UHF remote with individual mode buttons (4) AAA batteries
   1. Battery direction is the same
   2. Flat side of battery goes in first

1. DishPlayer or DishPlayer PTV remote
   1. (2) AA batteries
   2. Battery direction alternates
   3. Flat side of battery goes against the spring
2. DishPlayer keyboard
   
   (4) AA batteries
   Battery direction alternates
   Flat side of battery goes against the spring