Audio and Ordering Help

StarView Communications is available for repair service. After reviewing the information below, please call 719-591-6571 for information and troubleshooting.
Please try these helpful tips before calling:.

Popping in Audio

1. Verify all cables between your satellite receiver and your TV are connected hand tight.
2. If you are using coaxial cable and your picture has intermittent snow or "sparkles" try changing any coaxial cables between the receiver and the television set. If you are seeing the same symptoms when using other devices (VCR, DVD, video games) to the television set, this is not an issue with the satellite receiver.

Low Audio

1. Verify that your TV and / or stereo volume is turned up.
2. If you have a model 1000, 2700, 2800, 3700, 3900 you may need to adjust the receiver's internal volume control. Press the Menu button on your remote.
   Arrow to and select on the Volume Control option in the Main Menu. If there is no Volume Control option, select System Setup and then select Volume Control.
   The setting needs to be set at DISH Remote Volume Control to operate the receiver's internal volume.
3. Select Save.
4. You will now be able to adjust the volume in the receiver only. The receiver's volume tops out at 22. This is a good method of determining what volume display you are looking at, the receiver's or the TV's.
5. Turn up the receiver internal volume.
6. Power your receiver off and unplug it from the electrical outlet.
7. Wait 15 seconds, plug it back in and turn it on.

No Dolby Digital

1. Verify you are using a Dolby Digital capable satellite receiver, model 4700, 4900, PVR501, 6000, 7100, 7200 receivers and the 4000 and 5000 receivers when used with the Dolby Digital adapter (no longer available). Press the Sys Info button, above the number 1, on your DISH Network remote.
2. If your remote does not have a Sys Info button you can remove the Smart Card from the front of your receiver. It is located behind a small door.
3. If after 30 seconds the system information does not appear on your screen, press the Info button on the front of your receiver.
4. Verify you are on a Dolby Digital channel. The channels that are being offered in the Dolby Digital format are 300, 303, 318, 319, 350, 351, 9428, 9430, 9440 and the PPV channels noted with a "DD" next to its title.
5. Verify the Dolby Digital cables are connected from the optical outlet on the receiver to your Dolby Digital Decoder or Dolby Digital stereo receiver.

Not Able to Order

1. Make sure you are on a pay-per-view channel.
2. Channels 502 through 538 are pay-per-view channels.
3. Verify the event, movie or sport you are trying to order is still running.
4. Channel 500 will show you what is currently showing on PPV.
5. Read each pay-per-view ordering screen thoroughly when purchasing your pay-per-view.
6. The first screen only has one button and it is highlighted for you. Once selected, you receive a confirmation screen. The highlighted button on the confirmation screen is defaulted to No to prevent unwanted ordering. Often times, customers press Select on their remote a second time. This takes you out of the ordering process and does not order the pay-per-view. You must use the arrow buttons on your remote to highlight the Yes button. Then press Select on your remote to order your pay-per-view.