Frequently Asked Questions

Q. I am having trouble with my equipment/reception.
A. Visit our repair page for some troubleshooting procedures

Q. Can I put Dish Network in my business?
A. Yes - Dish Network offers a wide variety of programming tailored to meet the needs of any type of business.  News and Finance channel, with 15 of the most popular news channels, such as FOX News and CNN  is under $30/month.

Q.  I am in the Military and may be moved overseas?
A.  If you are in the Military, and get moved somewhere in the USA, just take the equipment with you and have it installed at your new address.  If you are deployed overseas where you can't take the equipment with you, YOU are still required to complete your one or two year commitment.  IF you have a chance of getting deployed, DISH may not be the best choice for you.

Q. Do I need different equipment for Public/Private establishments?
A. Though the programming is different for Public/Private, the equipment is the same cost as residential.

Q. Can I receive music through the system?
A. Yes. Dish Network offers over 30 channels of commercial-free music. This can be used for background music, music-on-hold, or for your personal entertainment.

Q. If I install my dish antenna outside, will it get stolen?
A. The dish antenna is the least expensive component of the system and is basically useless without the set-top receiver. Also keep in mind that the dish antenna is small enough to be placed in an inconspicuous location on your home or property.

Q. If I move, can I take the equipment with me?
A. Yes. We distribute programming across the continental United States. Our equipment can be used all over; just call 1-800-333-DISH to have your new install scheduled. Just leave your DISH, and DISH Network will install a new one for you. Ask for the DISH Mover plan. OR you may call us in Colorado Springs and we can move you as well.

Q. How does Dish Network compare with cable?
A. Dish Network programming offers more choice and value. All Dish programming is digital, whereas your cable system will be analog or part analog and part digital. Using Dish Network, your picture quality will be noticeably better. Also, the variety of programming is incomparable; Dish Network offers hundreds of Channels of programming.

Q. My service has been disconnected due to non- payment. What do I do?
A. If your service has been turned off, call us at 1-800-333-DISH and DISH can take your credit card payment. We do charge your account $25 to reconnect service after your account has been disconnected due to non payment.

Q. How do I disconnect my service?
A. As soon as you decide to disconnect your service, Please call StarView Communications (if we installed you) then call DISH at 1-800-333-DISH. If you disconnect your receiver and dish antenna and don't call DISH to disconnect your programming, you will continue to be billed. You must call DISH to terminate the billing. Keep in mind that all service from StarView Communications REQUIRES at least a one-year commitment. Failure to keep your one-year commitment will result in early disconnect fees being charged to your credit card from both DISH Network and StarView Communications.

Q. How many receivers can I have on my account for my commercial establishment?
A. Dish Network allows a total of 15 receivers per Public Private account.  You can have multiple accounts.  There is no maximum number of receivers on Free to Guest account.

Q. Is there an additional fee for having extra receivers on my account?
A. Dish Network charges an additional $4.99 per receiver, per month for the identical programming.

Q. Can I get my Local Broadcast Networks in Colorado Springs? (ABC, CBS, NBC, PBS, FOX, WB).
A. Currently, Dish Network provides these networks to persons living in the Colorado Springs Area. DISH Network DOES provide the local channels in HD as well.

Q.  Can I get Denver Locals?
A.  Unless you live a few miles North of Monument, or West of Woodland Park, you may not receive Denver Channels.

Q.  Why do I need a phone line installed on my receiver?
A.  All dual tuner receivers require a phone line attached.  However, if you chose, or don't have a land line, you will lose a $5.00 credit.